The manager's complete handbook to leading great conversations at work - even the tough ones

Now You’re Talking!

A fantastic resource for managers. This is such a great book.

HR DIRECTOR MAGAZINE

Ever felt anxious at the thought of leading a feedback conversation?
Ever had to tell someone they’re not getting that raise or promotion?
Ever wanted but never dared to bring up a personal hygiene issue?

Look inside!

About the Book

Now You’re Talking! pulls together all the conversations you’re likely to face in the workplace and shows you how to navigate your way through each one with skill and confidence.

Whether you’re leading one of the “Big 5” conversations of goal setting, development, feedback, performance reviews or compensation, or handling a tough conversation, you’ll find step by step guidance and practical examples of what to say and how to say it.

Handle difficult discussions with confidence
Build a productive and enjoyable working environment
Avoid common mistakes that lie in wait
Choose the words that work, with over 300 example phrases

"This book is a must-have guide for every HR Business Partner, both for their own conversations and the managers they support."

James Turner,

Nationwide Building Society.

"This book will save you countless hours and considerable anxiety, whilst giving you assurance that your conversations will be meaningful, helpful, and productive."

Richard Hadden,

Contented Cows Partners

"Amazing. Well-structured, easy to find what matters. I’ve never seen anything similar in that field."

Zoltan Mittak,

KPMG

About the Author

Anna Wildman has over 30 years’ experience in performance management. During that time she has designed and facilitated skills workshops to thousands of people leaders in more than 40 countries across Europe, the Americas and Asia. It’s seeing what works in real life that led her to design the CEDAR Feedback Model, now being used worldwide.

She was most recently the global director for learning and development for KPMG, with responsibility for the design and implementation of the global core skills curriculum across more than 142 countries. Her previous experience includes ten years in operations in the Royal Navy, followed by a senior performance management training role with Cathay Pacific Airways.
Projects have included work with Morgan Stanley, Skandia Investment, Invesco, Best Western Hotels, CSC, Standard Chartered Bank, Prescient Healthcare Group, the Economic Development Board of Bahrain and a number of UK and Hong Kong government bodies.