Our workshops

 Our workshops cover what works in real life. They are based on more than thirty years’ experience covering thousands of managers in more than forty countries.

Feeling concerned? Don't be; these skills can be learned quickly and simply. We know what works, what doesn't and - most importantly of all - how to help you with the words you need.


Step-by-step Structures

We provide frameworks to help navigate the 'big six' conversations of goal setting, development, feedback, reviews, career and reward.

Plus, how to lead those day-to-day tough conversations.


Leading Edge Guidance

We’ve done the groundwork so that you don’t have to. Leading edge advice from world-class gurus and neuroscientists has been incorporated into the content so that you always know you’re following best practice.


Examples of words that work

Best of all, we provide real-life examples of words you can adapt to your own style and situation. These are based on seeing what works (and, of course, what doesn’t) across thousands of conversations.

Popular questions

Here are just some of the questions that we cover:

How do I deliver tough messages?

If you are a people-leader, it’s a near certainty that you will need to hold a difficult conversation at some stage. But even though the message may be tough, the conversation itself doesn’t have to be threatening. Whether you’re managing disruptive behaviour or having to let someone know they haven’t been promoted, we give you the skills to lead the conversation calmly and confidently.

How do I lead a quality review conversation?

Use our three-step structure to help people see reviews as an invaluable tool, rather than something to be dreaded.

What’s the best way to motivate someone?

Motivation is often described as the holy grail of management, but the reality is that there are some simple actions you can take. Explore six actions that have been shown to be particularly effective.

How do I set up a great working relationship?

A great working relationship not only kick-starts results from the outset, it also sets the scene for every performance conversation you have together from then on. Learn how to explore the best approach and set boundaries so that your team member can deliver their best work.

Why are my people underperforming?

Learn the five factors that affect performance and what action you can take in each case.